Customer Testimonials and SatisfactionHome
98% Customer Satisfaction Rating
The Lozier Secret … doing what we promise … for more than 100 years!
The Lozier Service Advantage
All Lozier employees realize that customer satisfaction is their number one responsibility. However, Lozier has a special service advantage … our trained and certified technicians. They are, quite simply, the best! And that is not an empty promise.
Lozier trained technicians are licensed by the State of Iowa.
That means that Lozier service technicians have been provided with comprehensive education and have been tested for certification. As a result, our customers can trust Lozier Heating and Cooling service technicians to provide them with better system efficiency, lower utility bills and total comfort.
"We are very happy with the installation of our new Lennox air conditioner along with the updating of our furnace and water heater. The install techs Doug and Joe did a great job for us. Everyone knew what they were doing. Thanks to everybody at Lozier’s!”
Judy B. | West Des Moines, Iowa
"Lozier Heating & Cooling is my choice as a heating and cooling contractor when I need this type of work done on my projects. As an upscale residential general contractor striving to provide the best product and services to my customers, it’s important to have a company like Lozier as a subcontractor. They provide great service before and after the sale. They are there when I need them and the workmanship is awesome!"
Mark Radosevich | West Des Moines, Iowa
"A top drawer experience all the way around. I was impressed with the product knowledge of my sales rep, how courteous he was, his explaining what tonnage of compressor I needed, his explaination of features and guarantees, etc. Rarely does one write a service provider a check in excess of $5,000, with a smile–I did. Lozier and Lennox: both stand for quality, integrity, and service."
Roger Rodrigues | Des Moines, Iowa
"The installers went above and beyond expectations to improve the unit’s placement and function over the original unit and to correct errors made with the installation of the original unit."
David & Karen Klinkefus | Ankeny, Iowa
"Representation of your company was professional and accommodating. I was told … “we will make that work” and that is reassuring especially when dealing with a time when things can be stressful. Great service and great product."
Mike Lord | Des Moines, Iowa
"Excellent customer service. Professional, quick, and competitively priced. Love that Lennox is made right here in Iowa!"
Mike Berhow | Des Moines, Iowa
"I am very impressed with your company. Fred went out of his way to get the install scheduled for my convenience. I was able to be at home for the installation. The crew could not have been better– very courteous and helpful. A fantastic job on both installation and cleanup. All the people I’ve dealt with at Lozier are great assets to the company."
Karen Norris | Altoona, Iowa
"Wonderful! I felt we were your most important customers. I truly appreciate the courteous and prompt response to our questions. I would recommend Lozier to my friends and family."
Steve & Michele Sparks | Norwalk, Iowa
"I have always found your service and installers to be excellent and always give me good advice. I am very happy with the salesman on this job. He was very accommodating to our schedule and his pricing was very competitive. The professionalism of the entire job is the reason I keep going back to Lozier."
Doug Peckumn | West Des Moines, Iowa